SHIPPING
ORDER PROCESSING
Orders are processed Monday to Friday within 1–3 business days. Orders placed before 3 PM GMT will ship the same day, provided all security checks are complete. Orders placed after 3 PM will be processed the following business day. Orders containing pre-order or backordered items will ship together once all items are available. For faster delivery of in-stock items, please place a separate order.
SHIPPING METHODS & DELIVERY TIMES
We use DHL Express or Royal Mail International Tracked for international orders. Most shipments arrive within 3–7 business days, depending on your location and courier service. Delivery times may vary due to customs processing or local carrier conditions.
EUROPEAN CUSTOMERS: TAXES & DUTIES
Orders shipped to Europe may incur import taxes, customs duties, or VAT. These charges are not included in the purchase price or shipping fees and are the sole responsibility of the customer. MKEWAY cannot mark shipments as gifts or undervalue packages to avoid these fees. Please check your country’s customs regulations prior to purchase.
DELIVERY DISCLAIMER
Please ensure your shipping address is complete and accurate, including apartment or building numbers. MKEWAY is not responsible for lost, delayed, or stolen packages caused by incorrect or incomplete addresses. We do not ship to P.O. Boxes or APO/FPO addresses. Once your parcel is marked delivered by the carrier, responsibility transfers to you. For delivery issues, please contact your local courier first.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, please contact us within 7 days of receipt with photos. We will arrange a replacement or refund promptly.
RETURNS FROM INTERNATIONAL ORDERS
Return shipping costs for international returns are the customer’s responsibility. Any customs duties paid on the original order are non-refundable.
QUESTIONS?
Reach out anytime at mkeway.uk@outlook.com. Monday - Friday, we’re here to support your MKEWAY experience with clarity and care. We try to be as proactive as we can but please allow up to 48 hours for a response.